The following Technical Support services, updates und upgrades of the xRM1 Business Solutions are included in the maintenance contract. The maintenance contract is concluded automatically upon purchase or is included in the subscription fee. Details can be found in the Terms & Conditions.
Technical Support Services
Questions from administrators and IT experts regarding the configuration as well as settings of Dynamics Project Management are included in the Technical Support. In case of malfunctions, expert support will be provided.
Updates und Upgrades
On a regular basis, about every 3 months, we publish an update with new functions and stabilizations. In case of comprehensive upgrades of the Microsoft Dynamics 365 platform, we also publishes the respective upgrade shortly after.
Through your maintenance contract, you are entitled to all major releases, upgrades, updates and hotfixes of the licensed components.
Supplement End-User Support
End-User Support is not included in the maintenance contract. Within a flatrate, all questions from end-users will be answered right away by one of our experts. You have the option to either call your designated contact person directly, or you can submit your request through our homepage.
End-User Support is a perfect complement to the services included in the maintenance contract.